Help
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General
- How much does it cost for me to use hotelicopter?
The hotelicopter service is free! Enjoy. - What is hotelicopter?
hotelicopter is a hotel search engine. We help you decide where to stay for your next trip, and where you can book it for the best available price. - How can I suggest an improvement or report a bug for the hotelicopter web site?
We appreciate hearing from you about how we can make improvements to the hotelicopter web site. To submit feedback click on the “Feedback” link on the bottom of any page or click here. - How does hotelicopter make money?
hotelicopter is a search engine, not an online travel agent. We provide a useful and unbiased search tool that helps you find the best room for you at the best rates by searching for hotel pricing and availability from multiple web sites including booking engines and direct from hotels. We collect a small fee when you book a hotel room through one of our transaction partners. - Where can I find hotelicopter’s privacy policy?
hotelicopter respects the privacy of our users. To view hotelicopter’s Privacy Policy click on the “Privacy” link on the bottom of any page or click here. - What is hotelicopter’s phone number?
hotelicopter does not have telephone support because we are not travel agents and do not have the ability to make or change reservations. If you would like to make or change a reservation please contact the hotel or online travel agent with whom you made your reservation, and they will be able to help you.
Hotel Search
- Similar to your competitors, do you charge a fee for hotels to get preferred placement in search results?
No! We do not believe this practice benefits our site users. Instead, we provide you with unbiased recommendations based entirely on your search criteria and the reviews of travelers from all over the web. - Does hotelicopter guarantee that it will have the least expensive hotel room price?
hotelicopter cannot guarantee that you will always find the absolute least expensive price for a hotel room. However, hotelicopter searches many sites to find you the best travel deals. While hotelicopter won’t offer the best price every time, the probability that you will find the best bargain is very high. - Can you tell me about hotelicopter’s algorithm that is used to determine the ranking of hotel search results?
It’s really cool. And it does a bunch of neat things… But we can’t tell you about it. Sorry. - What suppliers does hotelicopter search for me?
hotelicopter currently searches a variety of different suppliers for you and features results from over 150,000 hotel properties, and is constantly adding suppliers. hotelicopter searches online travel agencies, consolidators, and the sites of the hotels. Tell us if we have missed a hotel.
- Why can’t I find a price or a result that I found previously?
When you conduct a search on hotelicopter we gather real time hotel room pricing and availability for your request from multiple suppliers. Hotel room prices and availability change very frequently. If you conduct a search and a result that you had seen previously is no longer showing, the supplier has most likely adjusted or sold the room and price combination you had found previously. - How do I search for multiple rooms?
You may be limited by how many rooms a particular supplier will allow you search for and then book using hotelicopter. We are working hard to increase the number of rooms you can book with every supplier.
Hotel Bookings
- How can I view, change or cancel my hotel reservation?
hotelicopter provides a valuable service to help you find the perfect hotel room and book directly with the supplier. hotelicopter does not have a record of your transaction and any questions regarding a booking should be directed to the supplier web site where you made your hotel room purchase.
- Do you offer discounted military and government rate searches?
It will be necessary for you to contact the hotel company directly for information and booking of military or government discounted rates as these rates are not typically offered online and as a result hotelicopter cannot search for them. - Who do I contact to get a refund?
hotelicopter provides a valuable service to help you find the perfect hotel room and book directly with the supplier. hotelicopter does not have a record of your transaction and any questions regarding a booking should be directed to the supplier web site where you made your hotel room purchase. - What is the phone number of my supplier?
You can find a list of suppliers and phone numbers here. - Can I get a receipt for the travel I purchased after using hotelicopter?
hotelicopter provides a valuable service to help you find the perfect hotel room and book directly with the supplier. hotelicopter does not have a record of your transaction and any questions regarding a booking should be directed to the supplier web site where you made your hotel room purchase.
- When I clicked on a search result, that web site did not have the same product and price as was shown on hotelicopter.
hotelicopter provides a valuable service to help you find the perfect hotel room and book directly with the supplier. When you conduct a search we gather hotel room pricing and availability for your request from multiple suppliers. This information can change rapidly and therefore it may be possible for the room price and/or availability to change between the time you conduct your search and when we redirect you to the supplier’s web site. We know this can be annoying, so we are working hard make improvements.
Account & Profile
- What’s this Facebook thing?
Facebook Connect is a new service that allows you to use your Facebook ID to connect to hotelicopter, and interact with the website in new and exciting ways. Facebook Connect allows you to take your Facebook identity, network, and privacy settings with you as you browse and interact with hotelicopter. - How do I invite friends to join the site?
hotelicopter is much more fun and helpful when your friends, family and colleagues are also connected. To invite friends: login with your Facebook Account, click on the "Your hotelicopter" link on the top of any page, click the "Invite Friends" button on the account management page, and click the photos of people who you would like to invite to be your friend on hotelicopter.
The invitation will be automatically generated and sent through the Facebook system to the friends that you have selected. You can even add a personal message to the invitation.
- What does hotelicopter do with my personal information?
We take your privacy very seriously… and so does Facebook. Another great thing about using Facebook Connect is that we can’t store any personal information on our site. It all stays safe and sound with Facebook. Any preferences you set on hotelicopter, will be linked to your ID, so they’ll be there when you return to hotelicopter.
Technical
- What are the minimum system requirements to use the hotelicopter web site on my computer?
hotelicopter uses a wide variety of cutting edge technologies to give you the best possible experience on the site. While we’re cutting edge, you don’t need to be - you just need to be somewhere still on the blade. Firstly, you’ll need a computer, with a display (sorry, no soviet era mainframes). You’ll need IE7 (if you’re stuck on IE6 — it’ll still work, just not really well) or greater, any flavor of firefox/mozilla (because it’s just good), opera 8 or higher, or safari. You’ll also need JavaScript. If you don’t know what any of that lot means, the site probably works for you. If it doesn’t, feel free to shoot us an email at info [at] hotelicopter [dot] com.